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We make every effort to accommodate students, and we fully realize that sometimes conflicts are unavoidable. When "life happens" to students, and a conflict is created with a course a student has already registered for, we do make an effort to accommodate changes. Below is our "Course Cancellation and Registration Change Policy". You will be asked to acknowledge you have read and agree to the following terms whenever you register for a course.

We do grant exceptions to this policy on a case-by-case basis for extenuating circumstances.

·        Registration cancellations 7 or more days from the start of a course will receive a 100% refund on course tuition, minus $20 processing fee per student affected.

·        Registration cancellations less than 7 days, but more than 48 hours, from start of a course will receive a 100% refund on course tuition, minus a $50 administrative fee per student affected.

·        Students who reschedule their course 7 or more days from the start of their initially scheduled course will be allowed to reschedule to any open course for no charge one time only per student affected.

·        Students who reschedule their course 7 or less days, but more than 48 hours before the start of the initially scheduled course will be allowed to reschedule to any open course for a $10 administrative fee one time only per student.

·        No refunds will be issued for cancellations 48 hours or less prior to the enrolled class or for students who are a “No Show” on the day of class.

·        A student may request their enrollment be changed to another course 48 hours or less before the start of their scheduled course. The Training Center may or may not grant this request at the Training Center's sole discretion, for a fee to be determined by Onthespotcprtraining of no less than $20 per student.

·        No Refunds will be given for Online Courses, or Blended Learning Courses once the student is issued a login to the online portion of the course.

·        Onthespotcprtraining is not responsible for login or technical issues with American Heart Association online courses.

·        We reserve the right to cancel a class due to lack of participation. If a course is canceled due to a lack of participation, students will be allowed to reschedule to another course at no cost, or will be issued a full refund.

·        We try to send certification cards within 2 business days after the end of the course, however please allow for 30 business days to receive your card. It is the American Heart Association's policy to allow for 30 days for a course completion card to be issued.

·        We do not provide parking nor do we validate parking passes. Parking and transportation is the sole responsibility of the student.

·        Because it is important students be present for the entire course, students who are more than 15 minutes late, or who leave early may not be allowed to participate in the course at the discretion of the instructor. Students who are late or leave early will forfeit their course tuition payment, unless they are granted an exception by Onthespotcprtraining due to extenuating circumstances.